SHIPPING POLICY

Petlunia™ arranges shipment to destinations displayed as available during the ordering process.
Customers are responsible for providing a complete recipient name and accurate delivery information.
Available products are generally prepared for dispatch within two to four business days unless otherwise stated.
Estimated transit time begins after the parcel is accepted by the applicable delivery provider.
Petlunia™ is operated by Xinji Leyunmeng Technology Co., Ltd.

Delivery ranges are estimates provided for planning and are not guaranteed arrival appointments. Weather, public holidays, customs procedures, transportation interruptions, carrier volume, remote-area service, and local conditions may affect arrival.

Products from the same order may be stored or prepared at separate fulfillment locations. They may therefore be shipped in different parcels, receive separate tracking references, and arrive on different dates.

Tracking information may require additional time to become active after dispatch. Parcel scans and status updates are controlled by the delivery provider and may not display every stage of movement.

Changes to delivery information cannot be guaranteed after preparation begins. A parcel returned because of incomplete details, refusal, an unavailable recipient, or repeated unsuccessful delivery attempts may require a new shipment arrangement.

International deliveries may be subject to customs inspection, import requirements, duties, local taxes, or documentation rules established by destination authorities.

When tracking indicates delivery but the parcel cannot be located, customers should check entrances, mail areas, designated safe locations, household members, neighbors, reception staff, and carrier notices before reporting the issue.

Xinji Leyunmeng Technology Co., Ltd.