CONTACT US

Petlunia™ provides email assistance for product information, order questions, delivery concerns, and return requests.
Please identify the item and describe the request with enough detail for the support team to review it.
Messages concerning an existing order should include the order number and the name used for that order.
Photographs may be requested when a product arrives damaged, incomplete, or different from the confirmed item.
Petlunia™ is operated by Xinji Leyunmeng Technology Co., Ltd.
Customer support email: service@petlunia.com.

For questions about brush type, grooming-tool size, coat suitability, or included accessories, please identify the pet’s general size and coat type. Support can explain the information displayed on the product page but cannot remotely assess an animal’s skin, coat, nails, or health.

Please do not send passwords, identification records, veterinary files, or unrelated personal information. Product photographs should avoid displaying unnecessary private details.

The store does not currently publish a telephone support number or a physical visitor address. Messages are reviewed during normal business operations, although response times may vary during weekends, public holidays, carrier interruptions, or busy periods.

Xinji Leyunmeng Technology Co., Ltd.