RETURN POLICY

Petlunia™ reviews eligible return requests submitted within 30 days after the recorded delivery date.
Returned products should normally be unused, clean, complete, and free from damage occurring after receipt.
Original packaging, instructions, protective covers, removable parts, and included accessories should be returned where available.
Customers must contact the store and receive the applicable return instructions before sending an item.
Petlunia™ is operated by Xinji Leyunmeng Technology Co., Ltd.

The request should identify the order, product, and reason for return. Photographs may be needed when the concern involves breakage, missing components, an incorrect item, or a possible manufacturing issue.

For hygiene reasons, brushes, combs, grooming gloves, nail tools, bathing accessories, hair-removal tools, and other products that have contacted an animal’s coat, skin, nails, ears, paws, or bathing water may not qualify for preference-based returns after use.

Opened consumable products, personalized items, products identified as final sale, and tools damaged through dropping, excess force, unsuitable cleaning, unauthorized sharpening, modification, or ignored instructions may also be excluded where permitted.

These restrictions do not remove applicable remedies for products delivered damaged, defective, incomplete, or materially different from the confirmed order.

After an approved return is received and reviewed, the matter may be resolved through a refund, replacement, or another appropriate remedy. Return transportation may remain the customer’s responsibility when the request results from preference, unsuitable tool selection, or incorrect size choice.

Xinji Leyunmeng Technology Co., Ltd.